@font-face { font-family: 'Inter'; font-weight: 400; font-display: swap; src: url('/assets/inter-latin-400-normal.woff2') format('woff2'); }
@font-face { font-family: 'Inter'; font-weight: 500; font-display: swap; src: url('/assets/inter-latin-500-normal.woff2') format('woff2'); }
@font-face { font-family: 'Inter'; font-weight: 600; font-display: swap; src: url('/assets/inter-latin-600-normal.woff2') format('woff2'); }
@font-face { font-family: 'Inter'; font-weight: 700; font-display: swap; src: url('/assets/inter-latin-700-normal.woff2') format('woff2'); }

:root {
    --navy: #16244A; --navy-2: #1E3566; --blue: #3861B1; --blue-light: #4676CB; --cyan: #29B6EF; --gold: #F0A93E;
    --bg: #F3F6FB; --surface: #fff; --border: #E3E8F1; --text: #1B2436; --muted: #67728C;
    --ok: #21A366; --ok-bg: #E7F8EF; --err: #D8493E; --err-bg: #FDECEA; --warn-bg: #FFF4E0;
    --radius: 10px;
}
* { box-sizing: border-box; }
body { margin: 0; font-family: Inter, -apple-system, 'Segoe UI', Roboto, Arial, sans-serif; background: var(--bg); color: var(--text); font-size: 15px; line-height: 1.55; -webkit-font-smoothing: antialiased; }
a { color: var(--blue); }
h1 { font-size: 26px; margin: 0 0 6px; line-height: 1.25; }
h2 { font-size: 18px; margin: 0 0 12px; }
.muted { color: var(--muted); }
.small { font-size: 13px; }
.wrap { max-width: 760px; margin: 0 auto; padding: 0 16px; }
.wrap-wide { max-width: 1180px; margin: 0 auto; padding: 0 16px; }

.topbar { background: var(--navy); color: #fff; }
.topbar .in { display: flex; align-items: center; justify-content: space-between; padding: 12px 16px; max-width: 1180px; margin: 0 auto; gap: 12px; }
.topbar a { color: #fff; text-decoration: none; }
.brand { display: flex; align-items: center; gap: 10px; font-weight: 600; }
.brand img { height: 30px; width: auto; display: block; background: #fff; border-radius: 6px; padding: 3px 6px; }
.brand span { opacity: .9; font-weight: 500; }
.topnav { display: flex; gap: 18px; align-items: center; font-size: 14px; flex-wrap: wrap; }
.topnav a { opacity: .88; }
.topnav a:hover { opacity: 1; }
.topnav form { margin: 0; }
.linkbtn { background: none; border: 0; color: #fff; opacity: .88; cursor: pointer; font: inherit; padding: 0; }

main { padding: 28px 0 60px; }
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 22px; margin-bottom: 18px; }
.hero { text-align: center; padding: 30px 0 10px; }
.hero p { color: var(--muted); font-size: 17px; margin: 0 auto 22px; max-width: 520px; }
.actions { display: grid; grid-template-columns: repeat(auto-fit, minmax(210px, 1fr)); gap: 14px; margin-top: 22px; }
.action { display: block; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 20px; text-decoration: none; color: var(--text); transition: border-color .15s, box-shadow .15s; }
.action:hover { border-color: var(--blue); box-shadow: 0 4px 14px rgba(56, 97, 177, .12); }
.action b { display: block; font-size: 16px; margin-bottom: 4px; color: var(--navy); }
.action span { color: var(--muted); font-size: 14px; }

label { display: block; font-weight: 600; font-size: 14px; margin: 16px 0 6px; }
label .opt { font-weight: 400; color: var(--muted); }
input[type=text], input[type=email], input[type=password], input[type=search], select, textarea {
    width: 100%; padding: 10px 12px; border: 1px solid #CBD3E3; border-radius: 8px; font: inherit; background: #fff; color: var(--text);
}
textarea { min-height: 140px; resize: vertical; }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--cyan); outline-offset: 0; border-color: var(--cyan); }
input[type=file] { font-size: 14px; }
.hp { position: absolute; left: -5000px; height: 0; overflow: hidden; }
.row { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 600px) { .row { grid-template-columns: 1fr; } }

.btn { display: inline-block; background: var(--blue); color: #fff !important; border: 0; border-radius: 8px; padding: 10px 20px; font: inherit; font-weight: 600; cursor: pointer; text-decoration: none; }
.btn:hover { background: var(--blue-light); }
.btn-secondary { background: #fff; color: var(--blue) !important; border: 1px solid #CBD3E3; }
.btn-secondary:hover { background: #F3F6FB; }
.btn-sm { padding: 6px 12px; font-size: 13px; }
.btn-danger { background: var(--err); }

.alert { padding: 12px 14px; border-radius: 8px; margin-bottom: 16px; font-size: 14px; }
.alert-ok { background: var(--ok-bg); color: #14633F; border: 1px solid #BFE8D2; }
.alert-err { background: var(--err-bg); color: #8E2A22; border: 1px solid #F3C4BF; }
.alert-info { background: #EAF2FE; color: #25508F; border: 1px solid #C9DBF6; }
.alert ul { margin: 0; padding-left: 18px; }

.code { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-weight: 700; letter-spacing: .5px; }
.codebox { background: #F3F6FB; border: 1px dashed var(--blue); border-radius: 10px; padding: 14px 18px; text-align: center; margin: 12px 0; }
.codebox .code { font-size: 26px; color: var(--navy); display: block; }

.badge { display: inline-block; padding: 2px 10px; border-radius: 999px; font-size: 12px; font-weight: 600; white-space: nowrap; }
.st-new { background: #E5EEFF; color: #2A55A8; }
.st-open { background: #E1F6FD; color: #0B7BA6; }
.st-waiting { background: var(--warn-bg); color: #A66A0B; }
.st-resolved { background: var(--ok-bg); color: #14633F; }
.st-closed { background: #ECEEF3; color: #5B6479; }
.pr-low { background: #ECEEF3; color: #5B6479; }
.pr-normal { background: #E5EEFF; color: #2A55A8; }
.pr-high { background: var(--warn-bg); color: #A66A0B; }
.pr-urgent { background: var(--err-bg); color: #B3342B; }

.thread { display: flex; flex-direction: column; gap: 14px; }
.msg { border: 1px solid var(--border); border-radius: var(--radius); padding: 14px 16px; background: #fff; max-width: 92%; }
.msg.admin { background: #F0F6FF; border-color: #CFE0FA; align-self: flex-end; }
.msg.internal { background: #FFF8E6; border-color: #F4DFA8; align-self: stretch; max-width: 100%; }
.msg .meta { font-size: 13px; color: var(--muted); margin-bottom: 6px; display: flex; justify-content: space-between; gap: 10px; flex-wrap: wrap; }
.msg .meta b { color: var(--text); }
.msg .body { word-wrap: break-word; overflow-wrap: anywhere; }
.atts { margin-top: 10px; display: flex; flex-wrap: wrap; gap: 8px; }
.att { font-size: 13px; background: #fff; border: 1px solid var(--border); border-radius: 6px; padding: 4px 10px; text-decoration: none; }
.ticket-head { display: flex; justify-content: space-between; gap: 14px; flex-wrap: wrap; align-items: flex-start; }

table { width: 100%; border-collapse: collapse; }
th { text-align: left; font-size: 12px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); padding: 10px 12px; border-bottom: 1px solid var(--border); background: #FAFBFE; }
td { padding: 12px; border-bottom: 1px solid #EEF1F7; vertical-align: top; }
tr:last-child td { border-bottom: 0; }
tbody tr:hover { background: #FAFBFE; }
.table-card { background: #fff; border: 1px solid var(--border); border-radius: var(--radius); overflow-x: auto; }
.tabs { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 14px; }
.tab { padding: 6px 14px; border-radius: 999px; text-decoration: none; font-size: 14px; color: var(--muted); background: #fff; border: 1px solid var(--border); }
.tab.on { background: var(--navy); color: #fff; border-color: var(--navy); }
.tab em { font-style: normal; opacity: .7; margin-left: 4px; }
.filters { display: flex; gap: 10px; flex-wrap: wrap; margin-bottom: 14px; }
.filters input, .filters select { width: auto; min-width: 150px; }
.filters input[type=search] { flex: 1; min-width: 220px; }
.grid2 { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 18px; align-items: start; }
@media (max-width: 900px) { .grid2 { grid-template-columns: 1fr; } }
.side dl { margin: 0; font-size: 14px; }
.side dt { color: var(--muted); font-size: 12px; text-transform: uppercase; letter-spacing: .04em; margin-top: 12px; }
.side dd { margin: 2px 0 0; overflow-wrap: anywhere; }
.timeline { font-size: 13px; color: var(--muted); padding-left: 16px; margin: 8px 0 0; }
.pager { display: flex; gap: 10px; justify-content: center; margin-top: 16px; }
.checkline { display: flex; align-items: center; gap: 8px; font-weight: 500; margin: 12px 0 0; }
.checkline input { width: auto; }
footer { text-align: center; max-width: 620px; margin: 0 auto; color: var(--muted); font-size: 13px; padding: 0 16px 36px; }
@media (prefers-reduced-motion: reduce) { * { transition: none !important; } }